FAQ

PURCHASE POLICIES 

How do I make a purchase?

All items on the site are available to purchase directly through www.ArtfulLivingGallery.com. To make a purchase, visit the detail page for the item you wish to buy and click “Add to Cart.” You can access Your Cart at any time by clicking the Cart page link, which is located in the site header. From the Cart page, you can continue the checkout process by selecting your preferred payment method.

What payment method does Artful Living accept?

Artful Living online checkout system accepts Visa, Mastercard and American Express credit cards.

How is tax calculated on my purchase?

All shipping costs and applicable taxes and duties will be added to your order upon checkout. These fees are dependent on your shipping address. Within the United States, sales tax will be added to orders shipping to North Carolina only, per American online sales tax rules. 

 

SHIPPING

How are shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the item’s origin and the shipping destination. Shipping costs include all packaging, handling, and insurance fees. Delivery times are approximate based upon production and transit schedules. We ship only within the continental United States.

When will my order ship and be delivered?

Processing and shipping times vary according to the shipping destination. Since all items are custom-made upon ordering, please allow approximately 4-5 week delivery on your item(s). Once shipped you will receive an email stating the shipment date and tracking number.

What about returns?

No returns are allowed. However, in the case of transit damage, please notify Artful Living and all claims will be processed by our staff for resolution.

 

MISCELLANEOUS

* Artful Living LLC reserves the right to substitute frames of similar color and style when the availability of the original frame cannot be filled within a timely fashion. Customers may resize and substitute frames.  However, please consult with our staff before placing your order via the website.

* Online images replicate the true colors of the displayed paintings.  However, due to variations in color and resolutions of monitors we cannot guarantee exact matches.

* Actual frame dimensions may vary slightly from the stated ones on our website based upon variations of woods and composites.

* When exact colors in the paintings are required, please notify Artful Living LLC so that proofs can be produced and sent for pre-approval before placing the said item(s) into production.